At Siook.com, we strive to ensure customer satisfaction with every purchase. Our products are custom-made, meaning each piece is created one at a time for each customer. This level of personalization requires careful consideration when placing an order, especially regarding size and shipping details.
1. Personalized and Unique Products
At Siook.com, each product is crafted individually for you. Our pieces are not mass-produced; instead, they are created specifically for each customer, giving every item its own distinct character and making it truly unique. Because of this, it is essential to double-check your size using our detailed size guide and to provide accurate shipping information. Once production begins, changes cannot be made, and we cannot resell customized products.
By choosing Siook.com, you’re opting for exclusive, one-of-a-kind pieces that reflect your personal style, produced with care and attention to detail.
2. Cancellations and Amendments
You may cancel or make amendments to your order within 24 hours of placing it. After this time, production begins, and we can no longer accept cancellations.
3. Returns for Defective or Incorrect Items
If you receive a defective or incorrect item, please email us at info@siook.com with photos of the product and your packing slip within 7 days of delivery. We will work with you to resolve the issue, offering a replacement or store credit as appropriate.
4. Incorrect Shipping Information and Unclaimed Packages
Ensure you provide the correct shipping information at checkout. If the shipping address is incorrect or if the package is unclaimed from the post office, and the package is returned to us, the customer is responsible for additional shipping costs.
In case the shipping carrier returns the package due to address errors or failure to collect, you will be required to cover the costs of re-shipping.
5. Returns for Change of Mind or Incorrect Size
Due to the on-demand nature of our products, we do not accept returns for changes of mind or incorrect size choices. Please use our size guide to ensure the correct size is chosen before placing your order. Creating a new size requires producing a completely new product, which cannot be resold.
6. Non-Returnable Items
For hygiene reasons, we do not accept returns or exchanges for the following products:
- Sports Crops
- Swimsuits
Items must be in unused condition, with no signs of wear, stains, or scents (e.g., perfume). If the product does not meet these conditions, we will not accept the return.
7. Shipping Costs for Returns
If a return is due to a defective product or an error on our part, Siook.com will cover all shipping costs. However, if the return is not due to a defect, the customer is responsible for shipping fees.
8. Shipping and Lost Packages
Your order includes a tracking number. If your package seems delayed or lost during shipping, please:
- Verify that the shipping address is correct.
- Contact your local post office to check if the package is there.
If the shipping address was correct and the post office cannot locate the package, please contact us within 10 days of the estimated delivery date. If the package is confirmed lost, we will cover the cost of reprinting and shipping a replacement product.
If the tracking information shows the package was delivered, but the customer claims they have not received it, Siook.com cannot cover the shipping costs for a replacement. In such cases, we offer the option to resend the order, but the customer will need to cover the shipping fees.
9. International Orders
For international orders, if the tracking number indicates a delay or issue, use the provided tracking number on your local postal service’s website once the package reaches your country.
If there are significant delays, your customer should contact their local post office to inquire about the package. If the address is correct and the package cannot be found, contact us for assistance. We will investigate the case and offer a solution.
10. Product Quality Assurance
We take pride in the quality of our products, and all items go through a three-step quality control process before shipping. However, if a product arrives defective or mislabeled, we will take full responsibility and provide a replacement at no additional cost.
11. What to Do in Case of a Damaged Item
If you receive a damaged or defective product, please send us photos of both the product and the packing slip within 7 days of delivery. We only offer refunds for defective or mislabeled products, not for changes of mind.
12. Contact Us
For any questions or to submit a return request, please email us at info@siook.com. Include a printed copy of your order confirmation or packing slip with the items being returned.
