Each product is custom-made, crafted one at a time for each customer, making it unique and personalized.
You can cancel or make changes within 24 hours of placing the order. After this, no changes can be made
If you receive a defective or incorrect item, email us within 7 days with photos, and we will offer a replacement or store credit.
If the shipping address is incorrect and the package is returned, the customer is responsible for any additional shipping costs to resend the package.
Due to the custom nature of our products, returns for changes of mind or incorrect sizes are not accepted. Please refer to the size guide before ordering.
Orders are processed and crafted within 7-20 business days, depending on the product. Some items, such as cloaks, may take up to 25 business days.
Yes, you will receive a tracking number once your order is shipped, which you can use to track the package.
If your package is delayed or lost, first check your address and local post office. If it cannot be located, contact us within 10 days.
Please contact your local postal carrier. If the package was marked as delivered, Siook is not responsible for replacing it.
Yes, Siook ships worldwide. Shipping times vary depending on your location.
Customs fees are the responsibility of the customer. If the fees are not paid, the package may be returned or abandoned, and no refund will be issued.
